Muvrè is currently offering free returns for items in new and unworn condition with tags attached within 10 days of your receipt of shipment with the exception of items marked SALE and Gift Card Purchases.
We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund (less original shipping cost) and place a new order.
All items must be returned new, unused and with all Muvrè and designer garment tags attached within 15 days of receipt.
Returns that do not meet our policy will not be accepted and will be sent back to you.
To help you choose the perfect fit the next time, please contact our Fashion Consultants in what’s app for some expert advice before purchasing.
RETURNING YOUR PURCHASE
As soon as you’ve decided you’d like to return, let us know. You have 10 days from the date you received your order to follow thebelow steps:
-Authorize and create your return here in this form . We will send a return shipping label once Rodarte has authorized the Return.
-Package your item in the original packaging to ensure its safe return.
Send your purchase back to us using the return label included in your package.
Items must be returned to us unused with all Muvré tags and designer labels still attached. All items must be in original packaging and in the same condition as sent out to you.
Non returnable items:
DHL: Our Chosen Courier
We prefer that items are returned to us via our own service. You can return using any secure means, but we may not accept liability.
Please make a return here if you intend to do this and send your purchase to the following address. You are responsible to share your tracking number with us.
75002 Paris 82 Rue Honoré
RECEIVING A REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds are for product only and do not include original shipping cost.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
If your return package shows as having been delivered but you haven’t yet received a refund notification, we appreciate your patience in allowing us time to complete the return process. Please email support @muvre.com with any questions.
RETURN YOUR ORDER
TO PROCEED WITH YOUR RETURN, PLEASE ENTER THE EMAIL ADDRESS YOU USED FOR THE PURCHASE, AND THE ORDER NUMBER. YOU WILL FIND YOUR ORDER NUMBER IN YOUR ORDER CONFIRMATION EMAIL